Responsible gambling

At Rivo Casino we care about the experience of every player. Gambling should be entertaining, occasional and fully under your control. If you ever feel your play is becoming a source of stress, worry or financial harm, we encourage you to act early — and we are here to support you with practical tools, clear steps and compassionate help.

Our commitment to responsible gambling

We prioritise player safety and responsible play. That means offering clear information, easy-to-use controls and prompt support so you can enjoy our products without harm. We encourage everyone to play only with money they can afford to lose and to treat gambling as entertainment, not a way to solve financial problems.

Recognising the signs of problem gambling

It can be hard to notice changes in your own behaviour. Be alert to patterns that may indicate increasing risk:

Spending more time or money than intended
Chasing losses or trying to win back money quickly
Feeling anxious, restless or irritable when not gambling
Neglecting work, family or social responsibilities
Borrowing money or hiding gambling activity from others
Lying about time or money spent on gambling

If any of these resonate with you, it’s a helpful signal to take immediate action and use the supports below.

Tools we offer to help you play responsibly

We provide a range of features designed to give you control over how you play. Use one or more tools to create a safer play environment that suits your needs.

Deposit limits — set daily, weekly or monthly maximums to control how much money you add to your account.
Loss limits — cap how much you can lose over a set period so losses cannot escalate unexpectedly.
Wager limits — restrict the size of individual bets to prevent large or impulsive stakes.
Session time limits and reminders — set maximum session lengths and receive prompts when your time is up.
Reality checks — periodic on-screen reminders about elapsed time and activity.
Cooling-off periods — short, temporary breaks you can activate instantly for a fixed number of days.
Self‑exclusion — a longer-term option to block access to your account for a defined period or permanently.
Activity history and statements — review your deposits, wagers and outcomes to spot patterns and make informed choices.

How to set limits on your account

Setting limits is simple and effective. Try these steps to take control right away:

Open your account settings or responsible gambling section in your profile.
Choose the type of limit you want (deposit, loss, wager, session time).
Pick an amount and a timeframe (daily, weekly, monthly) that matches your budget.
Confirm the change. Some limits take effect immediately; others may have a short delay to prevent impulsive reversals.
Review and adjust limits as needed — lowering limits is usually instant, while increases may be subject to a waiting period.

If you prefer help, contact our support team via the in-site support options and ask them to guide you through the limit settings.

Self‑exclusion and cooling‑off

If you need a stronger step, self‑exclusion and cooling‑off are effective measures to interrupt gambling behaviour.

Cooling‑off — a short break (for example, 24 hours to a few weeks) that you can activate when you want time away without long-term commitments.
Self‑exclusion — block access to your account for a longer, pre-defined period. During self‑exclusion the account cannot be used for deposits or play.
To begin either option, use the responsible gambling controls in your account or contact support for assistance. Self‑exclusion decisions are taken seriously and typically cannot be reversed until the period ends.

Getting help: support and treatment options

Seeking help is a strong and positive step. If gambling is causing harm to you or someone close to you, consider the following actions:

Talk with someone you trust about what you’re experiencing — sharing your concerns can reduce isolation.
Use in‑site tools immediately (limits, cooling-off, self‑exclusion) to stop or slow gambling activity.
Contact professional support or a local helpline for confidential advice and structured treatment options.
Consider financial counselling if gambling has affected your finances — a qualified adviser can help with budgeting and debt solutions.
If you feel at immediate risk of harm, seek emergency services or urgent medical help without delay.

We encourage you to reach out. Professional services can offer practical strategies, therapy, and peer support groups tailored to recovery and long‑term wellbeing.

How we protect your account and privacy

Your safety and privacy matter. We use secure processes for account verification and data protection, and we follow strict rules for identity checks when required. Verification helps protect you and ensures that responsible gambling tools are applied correctly to the right account.

If you have concerns about privacy, verification or the protection of your personal information, contact our support team for a clear explanation of processes and timelines.

Practical tips for safer play

Small habits can make a big difference. Try these practical, everyday strategies:

Set clear spending rules before you play and stick to them.
Use only money earmarked for entertainment — never essential bills or savings.
Limit the number of payment methods saved in your account.
Schedule regular breaks and avoid long sessions late at night or when stressed.
Avoid gambling to cope with emotions, boredom, or financial pressure.
Keep an eye on your activity statements and reflect on whether play fits your intentions.

When someone close to you is affected

If you are worried about a friend or family member, there are constructive ways to help:

Approach the conversation with care and without accusation — focus on observed changes and concern for wellbeing.
Encourage use of limits and supports on their account and offer to help set them up if they agree.
Suggest professional help and be prepared to support the person to contact services or a counsellor.
Protect yourself financially — do not lend money to cover gambling losses, and seek advice if shared finances are at risk.

Contacting our support team

If you want direct assistance with responsible gambling tools, account actions or questions about verification and privacy, please use the support options available in your account. Our team will respond with respect, discretion and practical guidance to help you take whatever steps you need.

Remember: choosing to limit or pause play is a positive, responsible decision. If you ever need help, reach out — we are here to support your wellbeing and safe enjoyment.